Request Service
Choose the date and the two-hour arrival window that suit you best. We confirm every appointment by phone or text in advance, so you know who will be attending.
About a minute
The maker, the model if you can reach it, and what the machine is doing. The more of that we have, the better the chance the right part is loaded before anybody sets off.
When somebody comes back to you
Inside the hour during business hours: 8am to 6pm on weekdays, 9am to 2pm on Saturday. Refrigeration and wine rooms move up the board ahead of everything else, because both are running against a clock the moment they stop.
Which technician you get
The one who knows your equipment, not the one who is closest. Matching the job to the person is a large part of why these repairs tend to finish on the first visit.
What it will cost
Starting prices for every common problem are already on the pricing page. Yours is put in writing after the diagnostics and before anything opens, and everything we do carries 30 days on the work.
Prefer to talk it through?
A number of problems are considerably easier to describe in conversation than in writing. You are welcome to phone instead, and where the remedy is simple we will explain it at no charge.
- Monday - Friday8:00 AM - 8:00 PM
- Saturday - Sunday9:00 AM - 6:00 PM
From booking to a working appliance
Tell us what the appliance is doing
Contact us by phone or through the booking form. If you can give us the manufacturer, the model number and a description of the behavior you are seeing, we can usually identify the likely part and load it before the technician leaves the office.
The appliance is examined, not guessed at
A technician attends within a two-hour window and takes readings from the appliance itself. You will be given a clear explanation of which part has failed and what caused the problem.
You approve a single price
We present one price covering the part and the labor together, before any panel is removed. With your approval, the majority of repairs are completed during that visit, and the warranty term is printed on your invoice.
Three things that speed up your repair
The model number
On the door frame, behind the kick plate, or inside the drawer runner. With it, the right part usually travels with the technician.
What it is actually doing
"Warm on the fridge side, freezer fine" narrows a diagnostics far more than "it is broken". Error codes help too.
Access to the appliance
Built-in appliances must be withdrawn from the cabinetry before any work can begin. Clearing the space around them in advance reduces the time on site, and therefore the labor charged.
Need it looked at today?
Calls placed before noon are normally scheduled the same day. There is no surcharge for evenings or weekends.