Why Choose Us
Six things we commit to on every job, and what each one means for you.
Every company in this trade says it is fast, honest and fairly priced. Those words are easy to write. Below are six commitments that are specific enough for you to check after the job is done.
Thirty days of warranty, printed on the invoice
Our labor is covered for 30 days. That coverage is printed on the invoice you receive, not described to you at the door. If the same problem comes back within that window, we return and correct it at no additional charge for the visit or the time.
Our own technicians, never a subcontractor
Texas does not license appliance repair, so the standard is ours to set. Everyone who comes to your home is on our payroll, insured and background-checked. Anyone opening a sealed refrigeration system holds EPA Section 608 certification, and the certificate number goes on your paperwork.
A reply within the hour during business hours
Contact us between 8am and 8pm on a weekday, or between 9am and 6pm at the weekend, and you will hear back within the hour. Not an automated acknowledgment. An actual response from someone who has read what you sent and matched it to the technician who knows that equipment.
One price, agreed before anything is opened
The machine is tested first. Then you receive a single price that covers the part and the labor together. Work begins only after you approve it. If a second problem is found behind the first, we stop and call you rather than continuing and explaining later.
Wine cellars and ice machines included
Both are refrigeration with an added requirement, and most appliance companies in Houston decline them. We service ducted and split cellar systems, built-in wine columns, undercounter storage, and nugget and clear-ice machines indoors and out.
An honest answer about replacing
When a repair costs more than half the price of comparable new equipment and the machine is already past two thirds of its expected life, replacing it is the better decision and we will tell you so. On built-in equipment we say it far less often than people expect, because the cabinetry needed to fit a replacement usually settles the question on its own.
Need it fixed today?
Contact us before midday and we can generally attend on the same working day, within a two-hour arrival window and at a price agreed in advance of any work.
Book your repair
Choose a date and an arrival time that suit you. The form takes around a minute to complete, and we confirm the appointment by phone or text.